Shipments 

In order to ensure accurate and timely delivery to customers, we ship only by express courier.

The date within each product card indicates the date by which the customer will receive the goods.

Orders that arrive before 2:30 p.m., for the goods available immediately, will be processed within 2 business days after the order is registered.

Orders that arrive after 2:30 p.m., for the goods available immediately, will be fulfilled within 2 business days from the day after the order was registered. 

For goods not immediately available, Customer Service will confirm the order within 24 hours by disclosing the expected delivery times, where they are not listed within the product sheet.

If unexpected events (delays, product exhaustion, etc.) occur during the fulfillment of the order, we will notify the customer in a timely manner.

Alfa Ferramenta SRL is not responsible for any delays in order fulfillment or in the delivery of the goods attributable to Corriere Espresso.

The cost of shipping, paid by the customer, to deliver the goods in Italy is 8.00 euros (free for orders over 120.00 euros).

The costs and delivery times to international addresses outside the Italian territory are indicated on the product sheet.

By clicking on the button at the bottom right, "calculate shipping costs" you can know the exact costs and times for each country.

The customer is required to check the integrity of the package and the goods contained in it before accepting the delivery and signing the receipt to the Courier.

If there are any injuries to the package or products, they should be immediately reported to the Courier, since once the delivery has been validated with the signature, the Customer will not be able to make any complaints.   

 

Return and Right of Withdrawal

You can use the Right to Withdraw the goods, within 14 days of receivingThe goods.

Withdrawal must be communicated by e-mail to info@alfaferramentashop.it , or via recommended return receipt addressed to Alfa Ferramenta SRL, via R. Wenner 65 – 84131 Salerno, or the mobile number 3894239035.

The goods must be returned within 30 days of receipt of the products; will be paid by the customer will be the shipping costs for the return.

The returned product(s) must be intact and inserted into the original packaging; On the way to return, the customer is responsible for the shipment; If the goods arrive damaged, Alfa Ferramenta SRL will not apply the Right of Withdrawal, and will notify any damage to the customer himself who will then have to claim to the Courier.

The goods will then be re-sent back to the customer to whom the shipping costs will be charged.

Once the goods have returned and verified their integrity, Alfa hardware SRL will refund the amount paid by the customer through the same means of payment used during the order, within 30 days.

If the return is due to our error, or if defective products have been delivered, Alfa hardware SRL will provide for the collection and replacement of the goods at its own expense.

For any legal disputes, related to problems not solvable with The Customer Service, the competent forum is that of Salerno.

 

Payments 

By placing an order on the site www.alfaferramentashop.it each Customer can pay in the following ways:

A) Credit card (Visa, MasterCard etc): you enter the credit card number, expiration date, name of the card holder as shown on it, and the last three numbers of the security code on the back of the card. You can also pay by credit card or prepaid by choosing the "Pay with your card or Paypal account" payment method as explained in the next step;  

B) Paypal: This methodology allows payment safely online without providing data to the seller; choosing this mode, you will be redirected to the Paypal site to create your own account or access the existing one. When the transaction is completed, Paypal will immediately charge the amount to the account. If you do not have a Paypal account, and you do not want to open one, there is the possibility to PAYPAL WITH CREDIT OR PREPAGATA CART (Postepay and the like): when paying the order just click on "Pay with your card or paypal account" and s i will be redirected to a page like this on the Paypal site. To proceed with the payment just click on the "Pay with a card" button (circled in green as shown) and you will be directed to a page where you can enter your credit card or prepaid card details directly to finish the order. The order is processed and processed for all products that on the www.alfaferramentashop.it site are declared as "available". In the event that there were delays in updating the stock availability of the products on the site and the Customer had ordered one or more products that were then not available immediately to be shipped, the customer will be asked by the customer Customer service to define modes and delivery times;

C) Bank transfer: If you choose to pay by transfer during the order process, you will need to contact Customer Service by email or by telephone to know the bank details of Alfa Ferramenta SRL. 

Note. Any invoice after the order has been made must be requested specifically by sending an email to info@alfaferramentashop.it.