Article 1 - General Provisions

By browsing this area, the user gains access to Alfa Ferramenta Shop, accessible via the URL:, the online store of Alfa Ferramenta. Browsing and placing an order on the site imply acceptance of the Personal Data Processing Conditions adopted by the site, as indicated therein.

These General Sales Conditions apply to the sale of products, exclusively referring to purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 as amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by Alfa Ferramenta Shop, an online store affiliated with the company:

Alfa SRL - Via R. Wenner 65, 84131 Salerno

VAT Number IT01970250658

The user is required, before accessing the products provided by the site, to read these General Sales Conditions, which are generally and unequivocally accepted at the time of purchase. Alfa Ferramenta Shop reserves the right to unilaterally modify these Sales Conditions without any prior notice.

Article 2 - Conclusion of the Contract

To conclude the purchase contract, it will be necessary to select the appropriate acceptance box that appears during the order process and follow the relevant instructions.

This includes a reference to the General Sales Conditions, images and prices of each product, available payment methods, delivery methods for purchased products, shipping and delivery costs, and information on the exercise of the right of withdrawal; methods and times for returning purchased products.

Before concluding the contract, you will be asked to confirm that you have read the General Sales Conditions, including information about the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives the form filled out by the user, after verifying the accuracy of the data contained therein.

The buyer is obligated to make the payment from the moment the online order submission process is completed. This will be done by clicking the "terms and conditions" button at the end of the guided process.

Once the contract is concluded, the seller takes charge of the order for processing.

Article 3 - Registered Users

When completing optional registration procedures, the user agrees to follow the instructions on the site and provide their personal data correctly and truthfully.

Confirmation will release Alfa Ferramenta Shop from any responsibility regarding the data provided by the user. The user agrees to promptly inform Alfa Ferramenta Shop of any changes to their data that have been communicated at any time.

If the user provides inaccurate or incomplete data, or if there is a dispute from interested parties about payments made, Alfa Ferramenta Shop has the option to not activate or suspend the service until the relevant deficiencies are rectified.

When the user requests the activation of a profile, Alfa Ferramenta Shop will assign a username and password. The user recognizes that these identifiers constitute the validation system for user access to the Services and are the only suitable means of identifying the user for acts performed through such access, which will be attributed to them and have binding effect on them.

The user agrees to keep their access data confidential and to guard them with due care and diligence, and not to temporarily transfer them to third parties.

Article 4 - Product Availability and Expected Delivery Dates

Product availability refers to the actual availability at the time the buyer places the order. Available products are identified on the product card as those with delivery expected within 3 working days. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed.

Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately informed by email.

Orders placed before 2:30 PM for immediately available goods will be processed within 2 working days from the order registration date.

Orders received after 2:30 PM for immediately available goods will be processed within 2 working days starting from the day following the order registration date.

For goods not immediately available, the expected delivery date is expressly indicated on the product card for a period longer than 3 working days. Expected delivery dates are always purely indicative, and any delays will be promptly communicated to the customer.

If the buyer requests the cancellation of the order, resolving the contract, Alfa Ferramenta Shop will refund the amount paid within 15 days from the moment Alfa Ferramenta Shop becomes aware of the buyer's decision to resolve the contract.

If an order is not accepted, Alfa Ferramenta Shop is not responsible for any direct or indirect damages resulting from non-acceptance and is therefore not obligated to compensate the customer. In the event the order is rejected, the customer will be immediately notified of the non-acceptance.

Article 5 - Offered Products

Alfa Ferramenta Shop sells:

door and window handles, hardware, and accessories for doors and windows, manual and electric tools, hardware materials of various kinds.

The offer is detailed on our website at the following link:

Article 6 - Payment Methods and Prices

The price of the products will be the one indicated on the website at the time of purchase unless there is an obvious error.

In the case of an error, Alfa Ferramenta Shop will notify the buyer as soon as possible, allowing the buyer to confirm the order at the correct amount or cancel it. However, Alfa Ferramenta Shop is not obliged to provide what was sold at the erroneously lower price.

The prices on the website include VAT and do not include shipping costs. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent.

Once the desired products have been selected, they will be added to the shopping cart. Simply follow the instructions for the purchase, entering or verifying the required information at each step of the process. Order details can be modified before payment.

Payment can only be made through the methods indicated on the website. These methods may change or be expanded over time, so please check at checkout whether the offered payment methods are compatible with your current needs and proceed only if they are.

Article 7 - Delivery

Alfa Ferramenta Shop ships to the entire Italian territory and worldwide.

Alfa Ferramenta Shop will make deliveries to the user's address provided at the time of purchase unless the courier specifies delivery to one of its pickup points.

Delivery is generally made, for immediately available products, within 3 working days, or within the expected delivery period indicated on the product card and order confirmation.

If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify the location of the order and the methods for arranging a new delivery.

If you are unable to be present at the delivery location at the agreed-upon time, please contact us again to arrange a new delivery date.

If delivery cannot take place for reasons not attributable to us, after thirty days from the date the order is available for delivery, we will assume that you intend to resolve the contract.

As a result of the resolution, the amounts will be refunded, net of delivery costs and, in any case, within 30 days from the date of resolution of the contract. The transportation resulting from the contract's resolution may have additional costs that will be borne by the buyer.

Shipping costs are the responsibility of the buyer and are explicitly highlighted at the time of order placement.

Article 8 - Transfer of Risk

The risks related to the products pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as the full payment of all amounts due in relation to them, including shipping costs, is received, or at the time of delivery, if it occurs later.

Article 9 - Warranty and Commercial Compliance

The seller is responsible for any defects in the products offered on the site, including non-compliance with the items ordered, in accordance with Italian regulations.

If the buyer has entered into the contract as a consumer, meaning any natural person who acts on the site for purposes unrelated to any business or professional activity they may conduct, the warranty for the products is valid, and the warranty period depends on the manufacturer. The consumer's claim is valid under the following conditions: the defect occurs within the warranty period specified by the manufacturer, calculated from the date of product delivery; the buyer formally files a complaint regarding the defects within a maximum of 2 months from the date they discovered the defect; the return is properly carried out in accordance with the procedures and terms below.

In case of non-compliance, the buyer who entered into the contract as a consumer has the right to restore the compliance of the products at no cost, through repair or replacement, or to obtain an appropriate price reduction, or to resolve the contract concerning the contested goods and obtain a refund.

All return costs for products that are clearly defective will be borne by the seller.

Article 10 - Right of Withdrawal

In accordance with current legal provisions, private buyers have the right to withdraw from the purchase without any penalty and with valid and demonstrable reasons, within a period of 14 days as provided by Article 57 of Legislative Decree 206/2005, starting from the date of receiving the products, except for the products of some brands.

In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

To exercise the right of withdrawal, the user must notify Alfa Ferramenta Shop through a clear statement, which can be sent in writing via email, indicating the order number and the user's name, to:

The merchandise can be returned to our physical store, as indicated on our website, or shipped to:

Alfa Ferramenta

Via R. Wenner,65 – 84131 Salerno - Italy

The merchandise must be returned intact, in the original undamaged packaging, complete in all its parts, and with all the accompanying tax documentation. Used merchandise or merchandise with damaged external and/or internal packaging cannot be returned. Subject to the possibility of verifying compliance with the above, the company will refund the amount of the products subject to withdrawal within a maximum period of 30 days, net of any shipping costs.

As provided by Article 56, paragraph 3, of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the company may suspend the refund until the goods are received or until the buyer demonstrates the return of the goods.

The refund will be made using the same payment method chosen by the buyer during the purchase. In the case of payment by bank transfer, if the buyer wishes to exercise their right of withdrawal, they must provide the following bank details: IBAN, SWIFT, and BIC, necessary for the refund.

Article 11 - Data Processing

The buyer's data is processed in accordance with the provisions of personal data protection legislation, as specified in the dedicated section containing the information in accordance with Article 13 of EU Regulation 2016/679 (Privacy Policy).

Article 12 - Safeguard Clause

If any provision of these General Sales Conditions is deemed null and void for any reason, this will not in any way affect the validity and compliance of the other provisions contained in these General Sales Conditions.

Article 13 - Contacts

Any requests for information can be sent via email to the following, or by phone at the following telephone number: 089 302704 (landline) - 3272176122 (mobile/whatsapp).

Article 14 - Applicable Law and Competent Court

These General Sales Conditions are governed by Italian law and interpreted accordingly, without prejudice to any prevailing mandatory rules of the buyer's habitual residence country. Therefore, the interpretation, execution, and resolution of these General Sales Conditions are subject exclusively to Italian law.

Any disputes relating to or arising from these conditions must be exclusively resolved by the Italian judicial authority. In particular, even if the buyer is a consumer, any disputes must be resolved by the Salerno court, in derogation from the rule that provides for the jurisdiction of the court of the consumer's domicile or residence.

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